Smart Retail Communications

X-Hoppers is the smart in-store communication system

Jump-start store performance by uniting teams and systems with our smart in-store communication system and provide the service your customers deserve.

Are you looking to deliver exceptional customer service?
Would you like to reduce employment costs?
Are you able to answer customer enquiries quickly and efficiently?

X-hoppers is revolutionising communication in retail. It’s defining how you fulfil every customer enquiry, solve every problem, understand customer behaviour and prevent thefts.

Connect retail assistants and increase conversions.

How does it work?

X-hoppers is a solution which connects team members via a secure broadcast channel. It facilitates instant collaboration, improves customer service and results in significant reductions in shrinkage.

It’s award winning too and is setting new standards in retail technology

Does a customer often ask about specific products, need additional information or perhaps they simply want to exchange an item?

Wireless headsets connect store teams, allowing them to collaborate, handle internal and external calls and consult an AI generated knowledge base for specific information. This allows customer enquiries to be resolved quickly by accessing the right information efficiently and without a fuss.

Do your stores suffer from shoplifting or anti-social behaviour?

Alerts from tills, security cameras, smart call points and other IoT devices keep employees in the know and assistance can be directed to the areas that need it most. X-Hoppers integrates with security cameras so stores can be responsive and deliver support fast.

Do you struggle to strike a balance between being there for your customers and becoming a nuisance?

X-Hoppers allows store members to understand when assistance is required rather than interrupting a customer who may be just browsing and considering their decision.

Do you have the data needed to improve store performance?

Statistics and analytics, transcripts and daily reports help managers uncover store issues and track employee performance, so improvements can be made where needed.

What’s included?

All hardware and software are included on one single monthly price, making it budget friendly and allows you to utilise all the benefits at no additional cost.

No upfront investment

Licenses can be scaled depending on requirements

Headset and handset breakages

Boost efficiency without sacrificing service

Never leave a customer waiting

Understand customer behaviour

Reduce and prevent theft

Increase staff productivity

Empower your store colleagues by putting them at the centre of in-store communications and get up to:

35% increase in sales

50% decrease in training time

60% reduction in shrink

x-hoppers has helped our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.

Gemma Stratford Project Manager, Retail Tech and Change Team Holland & Barrett