Smart Retail Communications

X-hoppers is a solution which connects team members via a secure broadcast channel.  It facilitates instant collaboration, improvs customer service and results in significant reductions in shrinkage.

It’s award winning too and is setting new standards in retail technology

Does a customer often ask about specific products, need additional information or perhaps they simply want to exchange an item?

Wireless headsets connect store teams, allowing them to collaborate, handle internal and external calls and consult an AI generated knowledge base for specific information.  This allows customer enquiries to be resolved quickly by accessing the right information efficiently and without a fuss.

Do your stores suffer from shoplifting or anti-social behaviour?

Alerts from tills, security cameras, smart call points and other IoT devices keep employees in the know and assistance can be directed to the areas that need it most.  X-Hoppers integrates with security cameras so stores can be responsive and deliver support fast.

Do you struggle to strike a balance between being there for your customers and becoming a nuisance?

X-Hoppers allows store members to understand when assistance is required rather than interrupting a customer who may be just browsing and considering their decision. 

Do you have the data needed to improve store performance?

Statistics and analytics, transcripts and daily reports help managers uncover store issues and track employee performance, so improvements can be made where needed.

All hardware and software are included on one single monthly price, making it budget friendly and allows you to utilise all the benefits at no additional cost.

• No upfront investment
• Licenses can be scaled depending on requirements
• Headset and handset breakages