Managed IT Support

Managed IT Support Features

• Remote Support

  Help Desk Support

  Our dedicated help desk is available to assist with any technical issues that you may be experiencing and can quickly resolve issues without the need for an on-site visit.

  24/7 remote monitoring and management

  Our advanced monitoring tools keep a constant watch on your network, servers, and workstations.  You’ll receive immediate notifications of any irregularities or potential threats.

  Asset and patch management reports

  Gain a clear and detailed view of your IT assets, enabling better decision-making and strategic planning and Keep your systems protected against known vulnerabilities with timely and effective patch management.

  Back up monitoring

  We ensure that data is consistently backed up and protected against a potential loss from hardware failures, cyber attacks, or other unforeseen events.

  Protective anti-malware and anti-virus monitoring

  Keep your IT environment secure with real-time detection and response to malware and viruses.

  Efficient script driven support.

  Automate routine and time-consuming tasks to free up your IT team to focus on more strategic initiatives.

• On-Site Support

  When necessary, our team of UK based engineers can come to your location to provide hands-on assistance.

  Fast and efficient onsite support

  Our highly qualified technicians will go to your site to deal with any urgent, complex or hands on issues.

  Minimal disruption to business operations

  Engineer visits can be scheduled around your business and its needs.

  Built into a Managed IT Support package

  On site visits can be built into your IT support agreements.

  Hardware repairs

  Where possible, we’ll troubleshoot and repair computers, servers, printers, and other hardware.

• Network Security

  Network security is critical to safeguarding your business’s data and operations.

  Firewall Management

  The Implementation and management of robust firewall solutions to control incoming and outgoing network traffic.

  Intrusion Detection and Prevention Systems

  We use real-time monitoring to detect and prevent unauthorised access and attacks.

  Data Back-Up

  Data is backed up on secure servers in a secure location.

  Business Continuity

  Systems are restored in the event of any disaster occurring.  You can maintain uninterrupted business operations by preventing security incidents that could cause downtime and data loss.

  Risk Mitigation

  We identify and address security vulnerabilities proactively, reducing the risk of cyber attacks and breaches.

• Internet Security Solutions

  Our full range of Internet Security Solutions can be accessed as part of a Managed IT Support agreement.

  They provide comprehensive protection against a wide range of cyber threats, ensuring your business’s data, communications, and transactions remain secure and confidential.

  • Encryption.  Encrypt data in transit and at all other times to ensure it remains confidential and secure.
  • Mobile Security.  Virtual Private Networks (VPNs) secure remote access for employees working off-site, ensuring encrypted connections.
  • Multi Factor Authentication.  Significantly reduce the risk of unauthorised access with multiple layers of verification and provide users with confidence in the security of their accounts and data.
  • Access Control.  Enhance security by requiring multiple forms of verification for user access and simplify user access management while maintaining strong security controls.
  • Firewall. Have robust protection against malware, viruses, ransomware, and other malicious software.
  • Intrusion Detection.  Real-time and continuous monitoring looks for signs of intrusion and unauthorised access and takes immediate action to block and mitigate detected threats.
  • Anti-virus and malware.  Our comprehensive anti-virus and malware protection solutions are designed to detect, block, and eliminate threats, ensuring your systems and data remain safe from malicious software.