RAMP Call Recording & AI Transcription

Make More of Every Customer Conversation

How easy is it for your business to find, review and manage customer call recordings?

Recorded conversations can provide valuable information for customer service, quality assurance, employee development and resolving customer queries.

But when recordings are stored across different systems or difficult to retrieve, accessing that information can become a time-consuming process.

RAMP is a secure, cloud-based call recording management platform that brings call storage, AI-powered transcription and summarisation together in one solution.

With powerful search capabilities, flexible integration options and secure access controls, RAMP helps businesses make better use of their recorded conversations while maintaining greater control over sensitive customer information.

At Fifteen Group, we provide intelligent communications solutions that help businesses improve operational efficiency, enhance customer service and gain greater value from their existing technology.

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Contact centre manager reviewing call recordings

What is RAMP?

RAMP is a cloud-based platform designed to securely archive, manage and retrieve business call recordings. Rather than treating recorded conversations simply as files that need to be stored, it helps businesses turn them into an accessible resource that can support everyday operations.

With AI-powered transcription and summarisation, businesses can review the content of recorded conversations more efficiently, reducing the need to listen to lengthy recordings when looking for specific information.

RAMP also supports integration with different communications platforms, helping businesses bring recordings together within a centralised solution.

Whether you're managing a busy contact centre, customer service department or sales operation, it provides the tools to manage recorded conversations more effectively.

Key Features & Benefits of RAMP

Secure Cloud Call Recording Storage

RAMP provides secure, cloud-based storage for call recordings, helping businesses maintain an organised and accessible archive of customer interactions.
With flexible archiving capabilities, businesses can manage their recordings according to operational requirements and applicable retention policies.

AI-Powered Call Transcription

RAMP uses AI-powered transcription to convert recorded conversations into written text, making information easier to review and reference.
With automatic and on-demand transcription capabilities, businesses can access written records of conversations without having to manually transcribe calls.

Automated Call Summaries

RAMP uses AI-powered summarisation to generate concise overviews of recorded calls, helping employees and managers understand the main points of a conversation more quickly.
These summaries can reduce time spent reviewing recordings and make it easier to identify information that requires further attention.

Powerful Call Recording Search

RAMP includes search capabilities designed to make recorded calls easier to locate and retrieve.
This helps businesses access relevant conversations more efficiently, whether they're reviewing a customer query, investigating a complaint or carrying out internal quality checks.

Centralised Recording Management

RAMP supports platform-agnostic recording imports, allowing recordings from supported systems to be managed within a centralised environment.
This can be particularly valuable for organisations with multiple teams, locations or existing communications platforms.

Quality Assurance & Performance Management

RAMP includes quality assurance management capabilities, helping businesses use call recordings to review interactions and identify areas where additional guidance or training may be beneficial.
With easier access to recordings, transcripts and summaries, managers can review conversations more efficiently.

Security, Access Controls & Data Management

RAMP includes security features such as encryption and user access controls, helping businesses manage who can access sensitive recordings and related information.
The platform is designed to support GDPR-related data management requirements.

Integration with Business Communications Systems

RAMP supports integration with communications platforms including Wildix and ipSCAPE, along with API-based integration options for CRM systems.
This helps businesses incorporate call recording management into their wider communications processes.

Why Choose AI-Powered Call Recording Management?

Traditional call recording solutions provide businesses with a way to capture and store conversations. However, finding and reviewing the information within those recordings can still require significant manual effort.

RAMP goes further by combining secure storage with AI-powered tools that make recorded conversations easier to manage and use.

By making recorded conversations more accessible, RAMP helps businesses gain greater value from information they already hold.

Faster Access to Information: Locate and retrieve relevant call recordings more efficiently.
Reduced Administration: Use AI transcription and summaries to reduce time spent reviewing conversations.
Improved Customer Service: Access previous customer interactions to support enquiries and follow-up activities.
Better Quality Assurance: Make it easier for managers to review conversations and support employee development.
Centralised Call Management: Bring recordings from supported communications platforms into one solution.
Greater Control Over Sensitive Information: Use security features and access controls to support responsible data management.

Who Can Benefit from RAMP?

RAMP is particularly useful for organisations that record customer calls and need an efficient way to store, manage and review those conversations.

Customer Contact Centres

Manage high volumes of recorded conversations, simplify call retrieval and support quality assurance activities.

Customer Service Departments

Access previous conversations more efficiently when investigating customer queries, reviewing complaints or following up on enquiries.

Sales Teams

Review customer discussions, access call summaries and use recorded conversations to support training and performance development.

Businesses with Compliance Requirements

Support call recording management, access controls and internal review processes as part of wider data protection and compliance responsibilities.

Why Choose Fifteen Group for RAMP?

Choosing the right call recording solution is about more than securely storing conversations. It's about ensuring your business can access and use that information effectively.

At Fifteen Group, we help businesses make better use of their communications technology through advanced contact centre solutions, intelligent reporting and AI-powered tools.

Whether you're looking to improve call recording management, introduce AI-powered transcription or bring together recordings from different systems, our experienced team can help you identify the right solution for your business.

Based in Staffordshire, we support businesses across Stoke-on-Trent and throughout the UK, providing expert advice and ongoing technical support.

Fifteen Group communications consultants

Frequently Asked Questions

Common questions about RAMP and AI-powered call recording.

What is AI-powered call recording software?

AI-powered call recording software combines traditional call recording management with artificial intelligence capabilities, such as transcription and summarisation. These features help businesses review recorded conversations more efficiently and access valuable information without having to listen to every call in full.
Can RAMP automatically transcribe recorded calls?

Yes. RAMP supports automatic and on-demand transcription, allowing businesses to convert recorded conversations into written text for easier review and reference.
Can RAMP work with different telephone systems?

RAMP supports platform-agnostic recording imports and integrations with communications solutions including Wildix and ipSCAPE. Compatibility and integration requirements should be confirmed for individual systems.
Is RAMP suitable for businesses with GDPR requirements?

RAMP includes security and data management features designed to support GDPR-related requirements, including encryption and access controls. However, businesses remain responsible for ensuring their recording practices, retention periods and use of personal data comply with applicable data protection legislation.

Make Your Call Recordings Work Harder for Your Business

Are valuable customer conversations being stored away without being used to their full potential?
With RAMP, your business can securely manage recorded calls, access AI-powered transcripts and summaries, and retrieve important information more efficiently.
Discover how intelligent call recording management can help improve customer service, reduce administration and give your team greater control over recorded conversations.

Contact our team

RAMP