Transform your GP practice with advanced communications solutions designed to streamline operations, enhance patient care, and improve overall efficiency. Discover how our innovative communication tools can help you provide exceptional care in a rapidly evolving healthcare environment.
Operating within a demanding sector requires communication solutions that are effective and efficient and can adapt to a constantly changing internal and external environment.
With over 20 years’ experience of serving GP Practices, Fifteen Group are one of the UK’s leading technology suppliers, providing award winning solutions across the UK that are bespoke to the practice and the needs of the community they serve.
Ineffective communication solutions within a GP Practice creates frustration among patients, suppliers and staff and leaves a long lasting and negative perception of the practice.
Some of these daily frustrations include:
A phone constantly ringing out
Getting through to an answering machine
Receiving too many options
Being put on hold even after the options have been selected
Not being able to offer patients an alternative way of making contact
Communication solutions need to be driven by your patient’s needs and they should be able to adapt to changes within the practice easily and effectively.
Having the right system in place can ease some of the burden and improve the way the GP practice operates.
When was the last time you reviewed your telephone system?
Are you able to measure the performance of the telephone system?
How does your telephone system and service perform in patient surveys?
Would you like to be able to record conversations?
Has your practice recently grown in size but your communication capabilities haven’t?
Our range of services can provide your GP practice with the solution to your recurring problems.
Not only do we provide bespoke communications solutions, but we also deliver IT solutions.
These provide essential support and technical advice that help your GP practice carry on with little or no impact on the patient service.
GP Practices often need to extend their current premises or in some cases move to a more suitable location in order to meet the needs of the community that they serve.
We ensure that the transition is smooth and without interruption to the vital services the practice provides, together with maintained connectivity.
Your data cables from the foundation of your system and we can work with existing cabling or provide a brand new network around your infrastructure.
Your telephone system is the gateway to the practice. Ensure those who need to make contact can get through and access help when it is needed most. To fully understand the type of service your patients are receiving, measurement of call performance becomes essential.
Record conversations
Track triage advice that is given over the telephone
Understand the relationships with your patients, consultants and other key stakeholders better
Implement changes to improve the service the practice provides
Improve transparency and accountability
We understand that GP practices need to be able to resolve any technical issues as quickly as possible. We offer a full maintenance service, so that the service you offer to the local community remains uninterrupted.
Did you know we can maintain your telephone system, even if we didn’t install it?
Quick response (4 working hours)
Support (8am-6pm, 7 days a week)
Hardware Replacement
Call Outs at no extra cost
Helpdesk
Our communications solutions are specifically designed for GP Practices sector with individual solutions tailored for each practice.
We have a UK based service desk to assist with any technical issues that could become practice impacting. We always aim to resolve these quickly and efficiently.
As your GP practice grows, we ensure your technology adapts and changes.
We work with leading GP Practices, delivering transformational technology solutions that drive efficiency into the heart of every practice.
Discuss your requirements with Fifteen Group today
