Do you have a maintenance support contract that will provide the technical support you may need when you need it?
The decision to improve and upgrade your telephone system is a significant investment for any business, which has to adapt and carry on working for many years to come. Once that investment is made, most businesses take out a maintenance contract to ensure help and support is at hand whenever it is needed.
A telephone maintenance contract isn’t just an insurance policy,
it adds value to your investment.
What are the benefits of having a telephone maintenance contract?
There are many ways in which a maintenance contract can benefit the business.
- Guaranteed call out times. When you know how quickly an engineer will be able to resolve any issues, a business can be assured that any impact will be minimal.
- Specialised Engineers. A team of dedicated engineers that are specialised in their field will be on hand to ensure technical problems are fixed as soon as possible.
- Businesses are stronger. Internally a business is much stronger when top level employees and directors have assurances that a vital means of communication won’t be affected by faults or other issues. If a fault on the system would cost your business thousands of pounds in lost revenue, having the security of a maintenance contract is essential.
- Budgeting. A business can budget more effectively when all they need to do is account for a monthly payment with no unexpected high costs of telephone system repairs.
If you currently have a telephone maintenance contract, what should it cover?
- Support that covers your business hours
- A quick response call out time for issues that will affect the productivity of your workforce or the service you provide to your customers
- Call outs and labour time for general and network operator faults
- Replacement of hardware
If customer calls are at the heart of what you do as a business, make sure you have the right cover.
Fifteen Digital offer a guaranteed level of service with maintenance contracts that provide our clients with the peace of mind they need.
These include:
- Support. 8am to 6pm, 7 days a week
- A quick response. 4 hour, working hour response time to major system faults and 16 working hour response time to minor system and handset faults
- Hardware Replacement. Full faulty hardware replacement included, even when due to power surges and lightning strikes.
- Call Outs. Call outs and labour time included for general faults and network operator faults
- Help desk support. Telephone help desk support for users and free remote programming and changes.
Even if we didn’t install your telephone system, we can still maintain it. 
We are partnered with NEC to provide the very best in telecommunications hardware. This allows us to deal directly with the supplier to resolve issues as quickly as possible.
So, if you’re not getting the right level of service, give us a call.
We would be happy to help.
