Location: Stoke on Trent, UK
Hours: Full-time, Monday–Friday
Salary: Competitive, depending on experience
Main Purpose
Provide administrative support to the Fire & Security team, ensuring efficient job scheduling, accurate documentation, and professional customer communication.
Key Responsibilities
- Schedule and coordinate installation, service, and maintenance jobs
- Collate, check, and file job sheets and completion certificates
- Handle incoming customer enquiries via phone and email
- Update customers on job status, delays, and appointments
- Maintain accurate records on job management system
- Process timesheets and engineer reports
- General office administration (filing, scanning, data entry)
Essential Requirements
- Strong organisational and time-management skills
- Excellent telephone manner and written communication
- Proficient in Microsoft Office (especially Excel and Outlook)
- Attention to detail and accuracy
- Ability to prioritise and work under pressure
- Previous admin experience (ideally in service/trade industry)
Desirable
- Experience with job scheduling software
- Knowledge of fire & security industry terminology
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